Shipping Policy

Last Updated: 14th May, 2026

This Shipping Policy applies to all orders placed on www.cemeracosmetics.com and is governed by BEVON COSMETICS (“Company”, “We”, “Us”).

By placing an order on our Website, you agree to the terms of this Shipping Policy.

1. Order Processing Time

  • All orders are processed within 1–3 business days

Orders are not processed on:

  • Sundays
  • Public holidays

Once your order is processed, you will receive confirmation via email and/or SMS along with tracking details.

2. Shipping & Delivery Timelines

Estimated delivery timeline: 2–7 business days

Delivery timelines may vary depending on:

  • Delivery location
  • Courier partner availability
  • Weather conditions or unforeseen disruptions
  • High-demand periods such as sales or festive seasons

Important Note

Delivery timelines are estimates only and are not guaranteed.

Delays caused by courier partners or circumstances beyond our control may occur.

3. Shipping Charges

  • ₹50 shipping charge on orders below ₹299
  • Free shipping on orders above ₹299

COD Charges

Additional COD convenience fee: ₹40
(To be confirmed before final website publishing.)

4. Shipping Partners

We ship orders through reliable logistics and courier partners, including:

  • Shiprocket (shipping aggregator)
  • Delhivery
  • Blue Dart
  • Xpressbees

Courier partner assignment is automatically managed based on serviceability and availability.

5. Serviceability

  • We currently ship across India only
  • International shipping is not available at this time

6. Order Tracking

Tracking details are shared via email and/or SMS after dispatch.

Customers may track their orders through:

  • Tracking link shared after shipment
  • Website order tracking section (if enabled)

7. Customer Responsibility

Customers are responsible for providing:

  • Accurate shipping address
  • Correct mobile number and email address

Incorrect Details Clause

If incorrect or incomplete details are provided:

  • Delivery failure may occur
  • Re-shipping charges may apply
  • Refunds, if applicable, will be processed only after deduction of shipping and handling charges

8. Delivery Confirmation Policy

If the tracking status shows “Delivered”:

  • The order will be considered successfully delivered
  • Any delivery-related issue must be reported within 48 hours
  • Claims raised after this period may not be accepted

9. Non-Delivery / Lost Orders

If your order is not received:

  • Report the issue within 48 hours of receiving delivery notification
  • We will initiate an investigation with the courier partner
  • Resolution will depend on courier partner verification and confirmation

10. Tampered or Damaged Packages

If the package appears tampered, damaged, or open:

  • Do not accept delivery
  • Take clear photos immediately
  • Report the issue to our support team

Accepted tampered packages may not qualify for claims.

11. Delivery Attempts

Courier partners may attempt delivery multiple times.

If:

  • Customer is unavailable
  • Delivery is refused
  • Delivery cannot be completed due to incorrect details

The shipment may be marked as RTO (Return to Origin).

12. RTO (Return to Origin) Policy

Orders may be returned to us in cases such as:

  • Customer unavailable
  • Incorrect or incomplete address
  • Refusal to accept delivery

RTO Consequences

Re-shipping charges will apply for re-dispatch requests.

Refunds, if applicable, will be processed after deducting:

  • Shipping charges
  • COD charges
  • Applicable handling fees

13. COD Policy

Cash on Delivery (COD) is available only in selected serviceable locations.

Additional COD charges apply as mentioned above.

COD Misuse Clause

We reserve the right to:

  • Disable COD option for specific customers
  • Block COD access for repeated refusals or misuse
  • Cancel COD orders without prior notice in suspicious cases

14. Delays & Force Majeure

We are not liable for delays caused due to circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Lockdowns
  • Strikes
  • Pandemic-related disruptions
  • Courier or logistics interruptions

15. Partial Delivery

In rare situations, orders may be delivered in multiple shipments.

Customers will be informed where applicable.

16. Order Modification / Cancellation

Orders may be modified or cancelled only before dispatch.

Once shipped:

  • Orders cannot be cancelled or modified
  • Customers must refer to the Refund & Returns Policy for further assistance

17. Company Right to Cancel Orders

We reserve the right to cancel any order in cases including but not limited to:

  • Product unavailability
  • Pricing or technical errors
  • Suspicious or fraudulent transactions
  • Incorrect or incomplete address
  • Non-serviceable location

Refund in Case of Company Cancellation

If the Company cancels an order:

  • Full refund will be processed within 10–15 business days
  • Refund will be initiated to the original payment method wherever applicable

18. High Demand / Sale Period Disclaimer

During:

  • Sales
  • Promotional events
  • Festive periods
  • High-volume campaigns

Shipping and delivery timelines may be extended.

19. Limitation of Liability

We are not liable for:

  • Courier or logistics delays
  • Delivery failures due to incorrect customer information
  • Minor packaging damage not affecting product quality
  • Indirect, incidental, or consequential losses

20. Contact Details

Customer Support Email: support@cemeracosmetics.com

Customer Care Number: 7507955061