Frequently Asked Questions

General

What is CEMERA Cosmetics?

CEMERA Cosmetics is a beauty and color cosmetics brand offering products such as nail paints, lipsticks, eyeliners, compact powders, and more.

Yes. All products sold on our website are 100% authentic and sourced directly from manufacturers or authorized distributors.

Our products are manufactured following standard cosmetic safety guidelines.

However, we recommend conducting a patch test before use, especially if you have sensitive skin or allergies.

No. Our products are cruelty-free, vegan, and paraben-free.

Email: support@cemeracosmetics.com
Phone: +91 75079 55061

Account & Login

No. You can place an order as a guest user without creating an account.

Your account may be automatically created when you place an order using your email address or phone number.

You can use the OTP login option or reset your password through the login page.

Order Related

To place an order:

  1. Select your preferred products

  2. Add products to cart

  3. Proceed to checkout

  4. Enter shipping details

  5. Complete payment

Yes. You will receive order confirmation via email and/or SMS after successfully placing your order.

Possible reasons include:

  • Order was not successfully placed

  • Payment failed

  • Delay in system update

No. Once an order is placed, order details cannot be modified.

You may:

  • Cancel the order (if not shipped)

  • Place a new order with updated details

No. Additional products cannot be added to an existing order.

Please place a separate order.

Payment

We accept:

  • UPI

  • Debit Cards

  • Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (COD) in select locations

Yes. Payments are securely processed through Razorpay, a trusted payment gateway provider.

Please wait 5–7 business days for the amount to be auto-refunded by your bank or payment provider.

If the refund is not received, contact your bank or our support team.

No. Payment methods cannot be changed after order placement.

You may cancel the order (if eligible) and place a new order using your preferred payment method.

Shipping & Delivery

We currently ship across India only.

International shipping is not available at this time.


  • ₹60 shipping charge on orders below ₹499

  • Free shipping on orders above ₹499

Yes. COD is available in select serviceable locations.

Additional COD convenience fee: ₹40

Delivery timelines may vary depending on location and courier partner availability.

  • Order Processing: 1–3 business days

  • Estimated Delivery: 2–7 business days

Once your order is dispatched, you will receive a tracking link via email and/or SMS.

Please:

  • Check with neighbors or security personnel

  • Contact the courier partner

  • Report the issue to us within 48 hours if unresolved

Delays may occur due to:

  • Courier disruptions

  • Weather conditions

  • High order volume

  • Festive or sale periods


We request your patience while we coordinate with the courier partner.

Incorrect or incomplete addresses may result in delivery failure.

Additional re-shipping charges may apply.

Cancellation

Yes. Orders can be cancelled within 2 hours of placement and before dispatch.

No. Orders cannot be cancelled after dispatch.

You may refuse delivery at the time of arrival.

Yes. Eligible refunds will be processed as per our Refund & Returns Policy timelines.

Returns / Refunds

Returns are accepted only in the following cases:

  • Damaged product received

  • Wrong product delivered

  • Missing item in the order

Return or replacement requests must be raised within 48 hours of delivery.

Yes. A continuous and unedited unboxing video is mandatory for all claims.

Claims without proper proof may not be accepted.

Please email support@cemeracosmetics.com with:

  • Order ID

  • Product images

  • Unboxing video

No. Returns are not accepted for:

  • Change of mind

  • Shade mismatch

  • Personal preference issues

Yes, but only for eligible items such as damaged or incorrect products.

Yes. All freebies and promotional items must be returned along with the original product.

Approved refunds are processed within 10–15 business days after approval.

No. Shipping charges and COD convenience charges are non-refundable.

Delivery Issues

Please contact us within 48 hours and share:

  • Product images

  • Unboxing video

  • Order details

Report the issue within 48 hours of delivery and provide necessary proof for verification.

No. Please refuse delivery if the package appears tampered, damaged, or opened.

Policy & Security

Yes. Accounts may be restricted or blocked in cases of:

  • Fraudulent activity

  • Abuse of return/refund policies

  • Repeated COD order refusals

  • Misuse of promotional offers

Products sold on our website are intended for personal use only.

Bulk or reseller orders may be restricted or cancelled.

Email & Notifications

You can subscribe through our website newsletter or promotional signup forms.

You can click the “Unsubscribe” link in promotional emails or contact customer support for assistance.

Out of Stock Products

Restock timelines vary based on product availability and inventory planning.

Please follow our website or contact support for updates.

Business & Collaboration

For wholesale or bulk enquiries, please contact:

Email: sales@cemeracosmetics.com

For collaborations, partnerships, or business enquiries, contact:

Email: sales@cemeracosmetics.com

Important Disclaimers

Product shades may vary slightly due to:

  • Device screen settings

  • Lighting conditions

  • Photography and display variations

No. Only cases covered under our Refund & Returns Policy are eligible for return, replacement, or refund.

Yes. We reserve the right to update or modify policies at any time without prior notice.