Privacy Policy

Last Updated: 14th May, 2026

This Privacy Policy (“Policy”) is issued by BEVON COSMETICS, operating under the brand name CEMERA Cosmetics (“Company”, “We”, “Us”, “Our”).

This Policy governs the collection, use, processing, storage, disclosure, and protection of your personal information when you access or use our website www.cemeracosmetics.com (“Website”).

This Policy is in compliance with:

• Digital Personal Data Protection Act, 2023
• Information Technology Act, 2000
• IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Consumer Protection (E-Commerce) Rules, 2020

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Scope and Applicability

This Privacy Policy applies to all users (“User”, “You”) who access, browse, or purchase products from our Website.

This Policy forms part of our Terms & Conditions and should be read alongside all other applicable policies.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Full name
• Email address
• Mobile number
• Billing address
• Shipping address

2.2 Transaction Information

We may collect transaction-related information including:

• Order details
• Purchase history
• Payment status

Note: Payment details are securely processed through Razorpay and are not stored by us.

2.3 Technical and Usage Data

We may automatically collect:

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics data

2.4 Optional Information

You may voluntarily provide:

• Reviews
• Testimonials
• Feedback
• Communication records

2.5 Sensitive Personal Data

We do not intentionally collect sensitive personal data such as financial details or health information.

Any such information processed through third-party payment providers is handled directly by those providers.

3. How We Collect Information

We collect information through:

• Direct user input (checkout, forms, account creation)
• Cookies and tracking technologies
• Analytics and marketing integrations
• Customer support interactions

4. Purpose of Data Collection

4.1 Order Fulfilment

• Processing orders
• Shipping and delivery coordination
• Sending order updates

4.2 Customer Support

• Resolving customer queries
• Handling complaints, returns, and refunds

4.3 Website Improvement

• Website optimization
• Analytics and performance monitoring

4.4 Marketing and Communication

• Promotional emails and SMS communications (subject to consent)
• Product recommendations and updates

4.5 Fraud Prevention and Security

• Detecting suspicious activity
• Preventing misuse or fraud

4.6 Legal Compliance

• Compliance with applicable laws
• Responding to lawful requests from authorities

5. Legal Basis for Processing

We process personal data based on:

• Your consent
• Contractual necessity
• Legal obligations
• Legitimate business interests

6. Consent

By using our Website, you provide free, informed, and specific consent for data collection and processing.

You also consent to receiving communications including SMS, email, and service notifications.

You may withdraw consent at any time by contacting us.

7. Data Sharing and Disclosure

We do not sell your personal information.

We may share data with:

7.1 Service Providers

• Razorpay (payment processing)
• Shiprocket (shipping and logistics)
• Google Analytics
• Meta Pixel

7.2 Internal Personnel

Authorized employees and support teams requiring access for operational purposes.

7.3 Legal Authorities

Where required by law, regulation, court order, or government directive.

7.4 Business Transfers

In the event of merger, acquisition, restructuring, or sale of business assets.

8. Data Storage and Retention

We retain personal data:

• For as long as necessary for operational purposes
• As required under applicable law

After the retention period, data may be deleted or anonymized.

9. Data Security

We implement reasonable security practices including:

• SSL encryption
• Secure server infrastructure
• Restricted access controls
• Monitoring and security systems

However, no method of transmission or storage is completely secure.

10. User Rights

Subject to applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data
• Withdraw consent
• Opt out of marketing communication
• Nominate a representative in case of incapacity
• File complaints with the Data Protection Board

To exercise these rights, contact: support@cemeracosmetics.com

11. Cookies Policy

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and user behavior
• Personalize user experience

You may disable cookies through browser settings. Certain website features may not function properly if cookies are disabled.

12. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party platforms.

13. Children’s Data

Our Website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If such information is identified, it will be deleted.

14. Communication Policy

By providing your contact information, you consent to receiving:

• Order updates
• Service communications
• Promotional messages

This applies even if your number is registered under DND/NCPR regulations.

15. Data Breach Response

In the event of a data breach, we may:

• Take immediate corrective measures
• Notify affected users where legally required
• Comply with applicable legal obligations

16. Limitation of Liability

We are not liable for:

• Unauthorized access by third parties
• Data breaches beyond reasonable control
• Actions or policies of third-party service providers

17. International Data Transfer

Some third-party tools or integrations may process data outside India. Reasonable safeguards are implemented wherever applicable.

18. Testimonials and User Content

By submitting reviews, testimonials, or other content, you grant us the right to:

• Use
• Edit
• Publish
• Display

Such content across our Website, marketing channels, and promotional materials.

19. Policy Updates

We reserve the right to update this Policy at any time. Updated versions will be published on this page.

20. Grievance Redressal

In accordance with applicable laws and IT Rules:

Grievance Officer: Brijraj Prajapati

Email: support@cemeracosmetics.com

Phone: 7507955061

Response Timeline: Within 72 hours

21. Governing Law

This Privacy Policy shall be governed by the laws of India. Jurisdiction shall lie with the courts of Palghar, Maharashtra.